How to Deal with Inspections Faster: Go Online
Online video inspection
In insurance, two specific processes benefit from online video inspections: claiming and underwriting. Despite the name, InstaClaim covers both of them, making them faster and easier for insurance companies and their clients as well. Let's see how it works in the real world.
Go for full equipment
We built InstaClaim to remove any barriers between a profitable insurance company and a happy customer. That's the number one reason for InstaClaim to work in a web browser rather than in an app that needs to be downloaded. The browser session opens on the client’s mobile phone automatically when she clicks on the link you provided her (for example, via SMS).
Once you connect with the client, you see what she sees. You can fully control the client's camera, use flash, capture photos and record videos. All images and videos you take are automatically signed with time and location stamp.
Maybe you want to highlight a scratch on a car bodywork for an adjuster or specific information in a medical record for an underwriter. With InstaClaim, you can draw and make notes in real-time directly to the photos. You save time as you don't need to go back to the papers later again.
InstaClaim needs an internet connection to keep you in touch with the client. To avoid disconnection or low quality of the video call while the signal drops, we embedded connection quality adaptation feature. It maintains your session with the client and keeps InstaClaim going smoothly even under worse conditions.
Enhance customer experience
Insurance processes might be overwhelming for clients, and InstaClaim video inspections are perfect for guiding them through and soothing their jangled nerves with your heartening smile. Positive experience gives your customers reason to stay and recommend your services.
Avoid generic video apps
Why not use any other online video platform available on the market? First of all, InstaClaim is designed right for the insurance industry. We continuously research the specific needs of insurance companies and work hard to make the InstaClaim the best tool on the market.
Secondly, InstaClaim gives you far more than a video call. The beauty hides in its powerful AI core that takes care of the following steps of smart document processing.
Learn more about how we deal with document management in the next post of our InstaClaim Introductory Series: